Shipping policy

Shipping Policy

Effective Date: [10 June 2026]

Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

All orders are processed within 1–5 business days after payment has been successfully received and verified. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volumes, promotions, or holidays, processing times may be extended. We appreciate your patience and understanding.

2. Shipping Times

Estimated delivery times vary depending on your location and the shipping carrier.

  • Domestic Orders: 3–10 business days
  • International Orders: 7–30 business days

Please note that these are estimated delivery times only and are not guaranteed.

3. Shipping Costs

Shipping fees are calculated at checkout based on your delivery location, package size, and selected shipping method. Any applicable taxes, customs duties, or import fees are the responsibility of the customer unless otherwise stated.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (where available). Tracking information may take up to 48 hours to update.

5. Delays

We are not responsible for shipping delays caused by:

  • Weather conditions
  • Customs inspections
  • Carrier delays
  • Public holidays
  • Natural disasters
  • Incorrect shipping information provided by the customer
  • Any circumstances beyond our reasonable control

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If an incorrect address is provided and the order has already been shipped, we cannot guarantee redelivery or issue a refund.

7. Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, we are not responsible for lost, stolen, or misplaced packages. If you believe your package has been lost, please contact the shipping carrier directly.

8. Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photographs of the damaged item and packaging. We will review your claim and determine the appropriate resolution.

9. International Orders

International customers are responsible for any customs duties, import taxes, or additional fees imposed by their country’s customs authorities. Delivery times may vary due to customs processing.

10. Policy Changes

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on our website and become effective immediately.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Terms and Conditions Apply. By placing an order through our website, you acknowledge and agree to this Shipping Policy and our Terms and Conditions.